|
|
|
| Q. How do I check the status of my order? |
| You can easily check the status of your order online here. |
|
| Q. When will my order arrive? |
| This will depend on a number of factors including your proximity to Southern California, product availability, and shipping method selected (First Class, Priority, Overnight). Pending availability of the items in your order, orders are fulfilled within 1-2 business days and shipped via United States Postal Service. You can easily check the status of your order online . For more information on our shipping options, please view our shipping policy. |
|
| Q. Can my shipment be tracked? |
| You can easily check your order status. |
|
| Q. I have waited the specified delivery times and my order has still not arrived – what do I do? |
| First, be sure to check your order status online. This data is pulled directly from USPS and UPS servers. If it indicates that your order was delivered but you do not have it, be sure to check with your local postal carrier or post office. For UPS shipments, please contact 1-800-PICK-UPS and they should be able to assist you. Be sure to provide the tracking information. |
|
| Q. Can orders be shipped via UPS, FedEx or other non-US Postal Service methods? |
| Order can only be shipped via UPS and US Postal Service. You can select your shipping method during the check out process. |
|
| Q. Do you ship internationally? |
| At this time, PhoneSale.com only ships within the 50 United States, its territories and armed services. |
|
| Q. I changed my mind and would like to cancel my order – can I do this? |
| Unfortunately, due to our rapid fulfillment system it is very difficult to cancel/modify orders last-minute. Upon receipt of your shipment, should you need to return the order, please review our complete return policy. |
|
| Q. The item I received is defective – how can I get another unit? |
| Defective cell phones can be exchanged within 30 days of the order date for a replacement or a similar item should the same product not be available. After 30 days, please refer to the manufacturer. If you believe the cell phone accessory you received is defective, contact us immediately and we will troubleshoot the issue, arrange for a re-shipment, or provide an RMA number. |
|
| Q. I have used the item and now it has broken and/or has stopped working –what can I do? |
| PhoneSale.com stands by the quality of every product listed on our site. All the cell phones we offer are new or factory refurbished and fully functional. Our line of cell phone accessories are quality-tested, meet stringent ISO certification standards, and come with a full one-year warranty. To return an item, please send an e-mail to returns@PhoneSale.com in order to receive an RMA number. |
|
| Q. I do not like the item(s) I received and would like a refund - how do I do this? |
|
All return request must be made within 7 days of receiving the item. All returned merchandise must be unregistered, in complete original manufacturer's packaging, and in the same condition as sold (with all literature, accessories, instructions, blank warranty cards and documentation). All cell phones must be returned in “like new” condition, show no signs of use, and must have fewer than 25 minutes in total cumulative talk time.
Please allow 3-4 business days from the day the refund is issued to post on your account.
All returns must be accompanied by an RMA number. To obtain an RMA number, please e-mail returns@PhoneSale.com.
Be sure to include the following information:
- Order number
- Date of original purchase
- Reason for return
- E-mail address
- Phone number
|
|
| Q. I believe you sent me the wrong item– what do I do? |
| Many cell phone accessories are cross-compatible which means they can be used for multiple phone models. Manufacturers design units in order to save costs in production. If the item you received does not fit or work with your phone, contact us immediately and we will either troubleshoot the problem or arrange for a re-shipment. |
|
| Q. How long does it take to process my return/exchange/refund? |
| Upon receipt of the return shipment, it typically takes between 7-10 days for processing. You will be notified via e-mail once your return, refund, or exchange has been processed. For the status of your order, please contact us. |
|
| Q. Why did my item arrive without any packaging? |
| All the items we carry are factory-direct and are shipped without the "fancy" packaging that is priced into the same products you find at your typical cell phone store or mass-market retailer. We eliminate a step in the supply-chain by selling directly to the customer and passing on lower costs to you. |
|
| Q. What type of warranty do you provide for your products? |
|
Cell phones are backed by a 30-day PhoneSale.com warranty. Should your cell phone become defective within this period, we will exchange it for a replacement. We strongly encourage customers to purchase an additional warranty through our site to protect your investment past the 30-day period. After the initial 30-day period, customers must refer to the manufacturer. All cell phone accessories come with an iron-clad one-year warranty.
Our warranty does not cover acts of nature, abuse, neglect, or improper installation of the product. PLEASE NOTE: Installation of any of our products are done at your own risk. PhoneSale.com is not liable for any damages caused by our products. Damage(s) due to what PhoneSale.com deems customer negligence is not covered under this warranty.
|
|
| Q. Do you offer price matching and price protection? |
| No. At this time, PhoneSale.com does not offer price matching or price protection. |
|
| Q. Do you accept Purchase Orders? |
| We do accept POs and open-account status for those that qualify with minimum purchase requirements. For complete details, please contact us. |
|
| Do you accept personal checks or money orders? |
| We do not accept personal checks or money orders. For the safety of both us and our customers, all transactions are processed through our Website with a major credit card, Google Checkout and PayPal.. |
|
| Q. Is your site secure? |
|
The PhoneSale.com Safe Shopping Guarantee protects you while you shop at PhoneSale.com so that you don’t have to worry about your sensitive information. We guarantee that every transaction you make at PhoneSale.com will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at PhoneSale.com. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
In addition to our encryption standards, your PhoneSale.com account information is password protected so that you and only you have access to this personal information. Please do not disclose this password to anyone. Also, remember to close your browser window when your transaction is complete as this will keep your account safe if you use your computer in a public place like an office or library. PhoneSale.com cannot be held responsible if you disclose your account password to other individuals.
|
|
