Verizon Customers have 90 Million Reasons to Celebrate Shadyness
In case you were wondering why that app you downloaded that turns your phone into a paperweight cost $39.99, there is a good change that it was an error on the part of Verizon. The company nicknamed Big Red won’t be going into the red anytime soon, but they sure are shelling out a lot of cash because of a small error on their side. Actually, the sum comes out to about $90 million in errors.
Apparently people who don’t even have data plans on their phones have been getting charged for data usage since 2007 for reasons as ridiculous as accidentally pressing the browser button on their phones. What is even more ridiculous is that Verizon has been aware of the problem since day one and up until now has refused to do anything about it. Noting like piss poor customer service to make you want to dump your provider and pick up a no contract phone.
Approximately 15 million customers have been affected by the wrongful data charges and have flooded the FCC with complaints. The FCC has essentially forced Verizon to reconsider their no refund policy, and customers will see a credit on their October or November bills in the amount of the overages they were charged. Customers who already jumped ship will get a check in the mail.
This news comes not to long after a Sprint CEO was quoted as saying that customers weren’t likely to leave their service due to the end of unlimited data plans because Sprint charged a lot of money for those people to cancel their contracts. It makes you wonder if CDMA really stands for Customers Don’t Matter At all.